Arch House Booking Terms
ARRIVAL & DEPARTURE
To provide flexible check in for our guests we are operating a self check in service between 2pm - midnight. On arrival guests will find keys and instructions on the table in reception. For guests who prefer meet and greet we offer check in between 12pm and 1pm. Please email us to arrange in advance of your arrival day.
Guests arriving earlier may park in our car park from midday.
Check out is by 10.30 am.
Guests are welcome to use the car park until midday on the their day of departure.
We regret that we are unable to accept children under 4 years of age. All children under 13 must share a room with an adult. We do not provide additional beds in rooms for children.
Much though we love them, we are unable to accept dogs (excepting assistance dogs) or any other pets within the property.
From March 19th 2020 the guest will be charged a prepayment of the total price of the reservation during the 7 days prior to arrival. For bookings made before this date the terms provided at the time of booking apply.
From March 19th 2020 guests can cancel for free until 7 days before arrival. Guests will be charged the total price of the reservation if they cancel in the 7 days before arrival. If the guest does not show up they will be charged the total price of the reservation. For bookings made prior to this date please refer to the terms provided when booking.
Refunds will take up to 7 days to process.
We recommend that you take out travel insurance.
Rates are per room per night inclusive of breakfast, for the number of people agreed on the confirmation. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown in the confirmation. Should you change the number of guests, dates or room nights, then the rates are subject to change.
Prices quoted at the time of booking apply. Discounts subsequently offered online cannot be applied retrospectively.
In the rare case that, due to unforeseen circumstances, we cannot deliver your requested rooms, we will offer you alternative accommodation where possible.
We have some easy access rooms on the ground floor, which have a step up into the shower only, but are unable to offer wheelchair access and wet rooms due to the nature of the building.
NON SMOKING POLICY
Arch House is a non-smoking building. As a condition of booking, if it is found that a guest has been smoking within any room then a charge of £100 (one hundred pounds sterling) will be levied to the credit or debit card used in the initial booking. This charge will be used to cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure.
Smoking is permitted in the garden.
We reserve the right to terminate bookings immediately without being liable for any refund or compensation where guests engage in unacceptable behaviour that causes a disturbance or nuisance to other guests or staff.
We reserve the right to refuse any 'same sex' group bookings, where it is found to be for 'stag' or 'hen' nights.
Guests leave their property in our rooms and car park at their own risk.
Guests are responsible for any damage or loss caused to us or our our property by their actions, omission, default or neglect and agree to indemnify us and to pay us on demand the amount reasonably required to make
good or remedy any such damage or loss.
Guests will be given keys. If they are lost or taken away and not returned, a charge will be made to your card of £25 to cover replacements.